Privacy Policy

Privacy Policy

Thorman Coffee Lux respects your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit this website, submit an event quote request, or contact us.

By using this website or submitting information, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect information that you provide directly through the Request a Quote form or other communications. This may include:

• Name
• Email address
• Phone number
• Event date and event type
• Estimated guest count
• Event ZIP code or location
• Event details and any other information you choose to provide

Our embedded form provider may also process limited technical information needed to display, secure, and operate the form, such as browser, device, IP address, and submission-related information.

How We Use Your Information

We use submitted information to respond to event inquiries, check availability, prepare quotes, communicate about requested services, and manage customer relationships. We may also use information to operate and protect the website and form, maintain records, and comply with applicable legal obligations.

Event Quote Requests

Information submitted through the Request a Quote form is used to understand your event and provide a relevant response. Submitting a request does not guarantee availability or create a booking or service agreement.

HubSpot and Form Processing

Thorman Coffee Lux uses HubSpot to process Request a Quote submissions and manage customer inquiries. When you submit the form, your information is transmitted to and stored within HubSpot’s systems so that we can respond and manage the inquiry.

HubSpot may process information on our behalf and may use service providers that support its platform. Its handling of information is also governed by applicable HubSpot terms and policies. You can review the HubSpot Privacy Policy.

Cookies and Analytics

Thorman Coffee Lux does not currently represent that separate website analytics or advertising technologies are installed. The embedded HubSpot form and services used to secure or operate it may use cookies or similar technologies for functionality, fraud prevention, security, and form processing.

If additional analytics or similar technologies are added later, this Privacy Policy will be updated and any notices or choices required by applicable law will be provided.

Advertising and Marketing

Dedicated advertising, remarketing, or similar tracking technologies are not currently described as part of this website. These technologies may be added in the future. If that occurs, this Privacy Policy will be updated to explain the relevant practices and available choices.

How We Share Information

Information may be shared with HubSpot and other service providers when needed to operate the website, process inquiries, support communications, or maintain the services we use. Information may also be disclosed when required by law, legal process, or a valid governmental request, or when reasonably necessary to protect rights, safety, or the integrity of our services.

Data Retention

We retain personal information for as long as reasonably necessary to respond to and manage an inquiry, maintain appropriate business records, meet legal obligations, resolve disputes, and protect our rights. Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

Your Privacy Choices

Depending on where you live, you may have rights regarding your personal information, which may include requesting access, correction, or deletion. You may also ask us to stop future inquiry-related communications where applicable.

To make a privacy request, email hello@thormancoffeelux.com. We may need to verify your request and may retain information where permitted or required by law.

Children’s Privacy

This website and its event inquiry services are not directed to children. We do not knowingly request personal information from children through the Request a Quote form. If you believe a child has provided personal information, please contact us so the matter can be reviewed.

Changes to This Privacy Policy

We may update this Privacy Policy as our website, service providers, or privacy practices change. The revised version will be posted on this page with an updated “Last updated” date.